FAQS

Q: Do you ship internationally?

A: We do not ship overseas at present.

 

Q: How long will it take to receive my order?

A: Orders are normally processed within 48 hrs through Aust Post

1-3 business days East Coast

5-7 business days West Coast

 

Q: What if I need to return something?

A: No worries, you have 30 days from the purchase date to exchange.

• Simply fill out our exchange form for a different size. This attached to your invoice and included with your parcel (or download one here).
• Exchanges can also be made in store.
• Merchandise must have all tags attached and be unworn and unwashed.
• SALE items can not be exchanged!
• All footwear exchanges must include original shoebox and in their original condition.
• Please note all postage costs incurred from exchanging items are your responsibility.
• All items being exchanged must be sent by a trackable source. We will not be held responsible for lost items.
• Unfortunately we can not guarantee that the size/style that you have requested will still be in stock by the time we receive and process your return. If we do not have the item requested a store credit will be issued.

Q: How do store credits and Discount Codes work

A: If you select store credit on your exchange form, we will issue a redeemable code via email to spend on your next purchase. There is no time limit on your store credit.  Please save your email or keep a record of the code as it should be treated like cash.

 

Q: I received something faulty/ the incorrect item.  What should I do?

A: When items are posted we make every effort to ensure that they are in perfect condition.  If for some reason the item is faulty we will either repair, replace or issue a store credit or refund on inspection and conciliation with management or supplier. We will reimburse your postage or send you a prepaid return label on any faulty or incorrect item received if approved by management.  Please contact Closet Essentials WITHIN 7 DAYS of purchase date to report fault or incorrect item received by email sales@closetessentials.com.au  (suggest 7 days of delivery date).

 

Afterpay Returns

Q: I placed my order through Afterpay, what happens now?

A:  If you have requested an Exchange or Store Credit your payment instalments will continue as per usual.

 

Q: I am unsure of sizing.  Can you help?

A: Sure can.  Please read information below and if you are still unsure, please call for a chat or email us here

 Below is a sizing chart that will help but bear in mind all suppliers are different.

Please read each item’s note on sizing.

If in the event that you order a garment that doesn’t fit correctly our returns policy is nice and easy to navigate.

 

Q: Do you have a store?

A: Yes we have two stores.

Closet Essentials
Shop 5
Karalta Plaza
Erina  NSW  2250
Ph: (02) 4365 6404

Closet Essentials
95 Victoria St
East Gosford  NSW  2250
Ph: 02 4325 1503

We would love you to visit! 

Q: Do you have Sales?

A: Yes we do offer sale items from time to time.  Keep a lookout on our site under SALE or pop in to one of our stores for special deals.

 

Q: Can SALE items be exchanged?

A: Please choose carefully as all items purchased on SALE can not be exchanged or returned for a store credit!

 

Q: I bought an item and now its on SALE

A: If you have purchased something and we now have it on sale in your size within 3 weeks of purchase date please let us know and we will happily give you a store credit for the difference.